Velvet Fox LLC, operating as AnswersDeskAI, is committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, store, and protect information when you use our services at answersdeskai.com.
From subscribers: business name, address, phone, email, billing information processed through Stripe, business details used to configure your AI agent, and account credentials.
From your customers on your behalf: caller name, phone number, reason for call, call recordings and transcripts, appointment details, and any information voluntarily provided during an AI-handled call.
Automatically: call metadata, platform usage data, and IP addresses when accessing your dashboard.
SMS messages may include appointment confirmations, missed-call follow-ups, automated sequences, and review requests. Recipients may opt out at any time by replying STOP. Message and data rates may apply.
We do not sell, rent, or share phone numbers or any personally identifiable information collected through SMS with third parties for marketing purposes.
We use information to deliver and operate AnswersDeskAI services, configure and maintain your AI agent, process billing, improve our platform, comply with legal obligations, and respond to support requests. We do not sell your data or your customers' data to any third party.
All data is stored securely using GoHighLevel's enterprise infrastructure, which includes encryption at rest and in transit. Call recordings and transcripts are stored for 90 days by default. Billing data is handled by Stripe under PCI-compliant security standards.
We share data only with service providers necessary to deliver our services — GoHighLevel, Stripe, and LC Phone for telephony — all under data processing agreements. We share data when required by law, or in connection with a business transfer with prior notice to you. We do not share data with advertisers or marketing networks.
You have the right to access the data we hold about you, request correction of inaccurate data, request deletion upon cancellation, opt out of non-essential communications, and request a portable copy of your data. Contact us at [email protected] to exercise any of these rights.
Our website uses cookies to improve your browsing experience and analyze site traffic. You may disable cookies in your browser settings.
Our services are intended for business use only and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. We will notify you of material changes via email. Continued use of our services after changes take effect constitutes acceptance.
Velvet Fox LLC / AnswersDeskAI
answersdeskai.com
[email protected]